Privacy Policy
How Nevorai Academy handles the data academies, students and guardians put into the platform.
Last updated: 15 September 2026
Who is responsible for what
Your academy decides what student and guardian information to collect and why — it is the data fiduciary for those records. We host and process that information on the academy's instructions so the platform can run, and we are the data fiduciary for your own account and billing details.
What we collect
The information academies enter to run their operations: student profiles, guardian contacts, attendance, fee records, match and performance data, and messages sent through the platform. We also collect the account details of owners, admins and coaches, and basic technical logs (IP address, device and browser) needed to keep the service secure.
Many students are minors. Academies must obtain consent from a parent or guardian before entering a minor's details, and must not enter more information than they need.
How data is used
Data is used solely to provide Nevorai Academy to the academy the data belongs to — and, where the academy has enabled it, to send that academy's own reminders and updates to its students and guardians. We do not sell or rent academy or student data, do not use it for advertising, and do not use it to train third-party AI models.
Kaizen
When an academy uses the Kaizen assistant, the question asked and the relevant academy records needed to answer it are sent to our AI provider to generate that answer. They are not used to train that provider's models. Kaizen can only read data the asking user is already permitted to see.
Fee Recovery Desk
Where your academy uses the Fee Recovery Desk, the staff member assigned to you accesses the names, guardian contact details and outstanding fee amounts of the students concerned, in order to contact them on your academy's behalf. They act on your instructions, contact only the students you have outstanding fees against, and log each contact to your account. They do not use those contacts for anything else.
Data isolation
Every record is scoped to a single tenant (academy). Row-level security in the database enforces this boundary — one academy cannot read or write another academy's data.
Sub-processors
We use a small set of providers to run the service: Supabase (database, authentication and file storage), Cloudflare (hosting and content delivery), Razorpay (payment processing), Meta/WhatsApp Business (messages, where the academy has connected it), and our AI provider for Kaizen. Email is sent through the academy's own configured provider.
Retention and deletion
Data is retained for the life of the account. On cancellation you can export your data for 30 days, after which it is permanently deleted from live systems, and from backups within a further 30 days. An academy can delete an individual student's record at any time from the dashboard.
Your rights
Students and guardians should contact their academy first — the academy controls their records and can correct or delete them directly. If the academy cannot help, or if the request concerns your own account with us, write to privacy@nevorai.com and we will respond within 30 days. You can ask for a copy of your data, correction of anything inaccurate, deletion, or withdrawal of consent.
Grievance officer
Adarsh Chaturvedi, Nevorai Technologies, Chhatarpur, Madhya Pradesh 471001, India
Email: privacy@nevorai.com
Security
Data is encrypted in transit and at rest, access is role-scoped, and admin actions on sensitive records are logged. No system is perfectly secure — if a breach affects your data we will notify you and the relevant authority as required by law.
Changes
We update this policy as the product changes and post the revision date at the top. Material changes are notified by email or in-app. See also our Terms of Service.
Who operates this service
Nevorai Academy is operated by Nevorai Technologies (Proprietorship, proprietor Adarsh Chaturvedi), Chhatarpur, Madhya Pradesh 471001, India.
GSTIN: 23CBCPC3986J1ZN
Email: team@nevorai.com · WhatsApp: +91 9329040508